Software: Ultimate Software
Modules Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Manager self service, benefits enrollment
Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)
Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all
Systems Expertise 3 (out of 5)
Implementation Process 1 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 1 (out of 5)
Flexibility / Adaptability 2 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Ultimate software will not provide any best practices or brainstorm ideas on how to fit your process into there system. They will tell you how to toggle options on and off and that is it.