Software: Oracle HCM Cloud
Modules Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size: 0 – 1,000 Employees / Industry: Non-Profit
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)
Did you get the business value that you thought you would achieve from this project? Yes
Were there any integrations that were particularly important or problematic?
The integration of HR data (personnel, new hires, changes, terminations) from our system of record into Oracle. It’s a very manual process still since issues were not resolved by consultant building the integration (Agilyx Consulting). The problems stem from Unit4 Business World, system of record, and lack of ability to pull out only changes/new items for uploading into Oracle. REHIRES are also not able to be uploaded without manual intervention and data manipulation.
Systems Expertise 4 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software?
There are a few areas that presented us with challenges that at the start of the project we were assured would not be a problem from both the vendor (Oracle) and the implementation consultant (ArcLight):
1) Setup of SECURITY ROLES – we have some specific roles needed in our global and matrix staff, and the level of detail required more customization that originally thought.
2) INTEGRATION between our system of record and Oracle Cloud HCM… Oracle’s database and required templates is still archaic, even though the front-end and mobile-readiness look good.
3) On-going SUPPORT with Oracle, even though they provide a response quickly, is not that great. They often have cryptic answers or provide you with lots of documents to read to find an answer. Likewise, the on-going support with ArcLight (implementation partner) is VERY EXPENSIVE, and they bill by the quarter hour.
4) The LEARNING module in ORACLE HCM is still so new that there is a lot of functionality which still has problems, and simple items such as adding a session to your calendar, that aren’t available until the next quarterly update. There were also several items during implementation which came up since the option of uploading SCORM packages required hours and hours of work which was not identified up front.
5) REPORTING still requires the old method of knowing what Oracle ‘Dimension’ data is in, and how to setup criteria to obtain the actual data results needed. It’s not something an end-user can use intuitively, it requires consultants help and self-research/education, and trouble-shooting. Especially when you have complex security roles that cause the data to be returned as blank data. Frustrating.