HR Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 10 – 20k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Level of Difficulty: 8
Reviewer Role: Project Leader
Project Status: My company is currently implementing our project
Consulting Partner: Aasonn
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Most important decision criteria: Recommendation from HCM vendor,Experience,Reputation,Price
Partner NPS Score: 8
Systems Expertise 3
Implementation Process 4
Responsiveness 5
Quality of Consultants 4
Flexibility / Adaptability 4
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Interview the consultants. Some are excellent and some are inexperienced and lack integration knowledge. When we were able to interview them, we had good experiences and tapped into the same ones again.