HR Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: Latin America
Level of Complexity: 7
Reviewer Role: Project Team Member
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
More research about partners. Phased the implementation of modules better.