HR Software: Cornerstone
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 20 – 50k Employees / Industry: Transportation / Distribution
Regions in Scope: Latin America,North America
Level of Complexity: 8
Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5
Implementation Process 1 out of 5
Responsiveness 1 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 1 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Have an implementation partner that is not recommended by the vendor and that will fight for your Companies interests and not the interests of HCM software vendor