ERP Area: Application Managed Services
Software: UKG (Ultimate Software)
Products Implemented: AMS (Application Management Services),PPS (Post Production Support)
Company Size: 1 – 5k Employees / Industry: Legal
=Reviewer Role: Project Leader
Consultant Recognized: Jay Upthegrove
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations:
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If you are involving Mosaic in a project or ongoing services, don’t start things without them. They provide great strategic planning services to get you ready to start a project and you don’t want to duplicate work or long meetings. Rely on them to help you through this.
Don’t be afraid to ask for what you need from your consultants, that’s what they’re there for.