ERP Area: Application Managed Services
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Transportation / Distribution
Reviewer Role: Project Leader
Consultant Recognized: Jonathan Arias
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations:
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had never gone through M&A and integration so we did not know what to expect. Mosaic brought the expertise and experience we needed to help us meet the measures of success. My only advice is to start the work as early as possible to provide ample time for all of the necessary project timelines.