Managed Services Type: Managed Application Support
Software: UKG
Company Size: 10 – 20k Employees Industry: Healthcare / Medical
Reviewer Role: Analyst/System Admin
Consulting Partner: HyBridge Solutions
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
What impacts have you had to your business by utilizing these managed services? Access to certified experts,Peace of mind
How likely will you be to continue services with this partner a year from now? Likely
Lessons Learned: Since starting as a new analyst for the UKG application, our Hybridge consultant team has been key in my learning process. They are consistently available when questions arise and have extensive knowledge of our system setup.
Systems Expertise: 5/5
Implementation Process: 5/5
Responsiveness: 5/5
Quality of Consultants: 5/5
Flexibility / Adaptability: 5/5
Has your support team changed in the past year? Slight change in team
What strengths do you feel your partner brings to your organization? Our partner is readily available to assist when needed and is knowledgeable about our environment.