Managed Services Type: Managed Application Support
Software: UKG
Company Size: 10 – 20k Employees Industry: Healthcare / Medical
Reviewer Role: Decision Maker
Overall Partner Satisfaction: 10
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
What impacts have you had to your business by utilizing these managed services? Better adaptability to business demands,Access to certified experts,Peace of mind
Have you realized cost savings as a result of these managed services? Don’t know
How likely will you be to continue services with this partner a year from now? Highly likely
How likely will you be to purchase more software from your vendor? 9/10
Consultant Recognized: Anthony Hart
Lessons Learned: Working with HyB has been a consistently positive experience. Their team provides excellent service, responds quickly, and demonstrates strong product knowledge. We’ve found them to be reliable collaborators who are proactive in addressing questions and offering guidance. Their support has made implementation and ongoing use of our system smooth and efficient, and their expertise has helped us maximize it’s capabilities. Overall, the partnership has been highly valuable and has contributed to our success with the platform.
Systems Expertise: 5
Implementation Process: 5
Responsiveness: 5
Quality of Consultants: 5
Flexibility / Adaptability: 5
Has your support team changed in the past year? No change
How did you find your partner? Our software vendor gave us recommendations
What were the most important criteria for choosing your project partner? Experience,
What strengths do you feel your partner brings to your organization? Our partner brings strong operational value through their responsiveness, deep product knowledge, and consistent, high‑quality support.