Managed Services Type: Managed Application Support
Software: UKG
Company Size: 5 – 10k Employees Industry: Healthcare / Medical
Reviewer Role: Project Leader
Consulting Partner: Argano (formerly HyBridge Solutions)
Overall Partner Satisfaction: 9
Did your organization receive the business value from this project that you expected? Somewhat. We got some of the value expected.
What impacts have you had to your business by utilizing these managed services? Access to certified experts,Peace of mind
Have you realized cost savings as a result of these managed services? Don’t know
Likelihood to Continue Services:
How likely will you be to continue services with this partner a year from now? Highly likely
How likely will you be to purchase more software from your vendor? Software vendor Rating: 9
Consultant Recognized: Anthony Hart
Lessons Learned: Great partnership. Always will to help/support.
Systems Expertise: 4
Implementation Process: 4
Responsiveness: 5
Quality of Consultants: 4
Flexibility / Adaptability: 5
Has your support team changed in the past year? No change
How did you find your partner? We used this partner for other projects
What were the most important criteria for choosing your project partner? Reputation
What strengths do you feel your partner brings to your organization? Support that UKG can’t offer