ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Benefits
Company Size: 1 – 5k Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Adam Arucas
Project(s) in Scope: ACA Setup
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Not to do a mid-year payroll vendor change. Too many issues with year-end items and with getting ACA setup and done by deadlines for 2022 info.