ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Benefits
Company Size: 0 – 1,000 Employees / Industry: Other
Regions in Scope: Latin America
Reviewer Role: Decision Maker
Consultant Recognized: Kayla Potter
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Training Partner – Jubilant provided excellent implementation support. Pattie the onboarding consultant was fabulous, as well as Kayla the implementation consultant.
Lessons Learnt – Research credible training partners for UKG, instead of trying to go at it alone. Jubilant saved our project!