ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Benefits,Payroll
Company Size: 0 – 1,000 Employees / Industry: Business / Professional Services
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Jasmine Noyce
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRchitect was our expert cleanup crew, our original consulting team messed up a lot of our business structure. For the amount of time HRchitect had, they turned our project around quickly and fixed multiple issues the other team had caused. I would say to others working with this partner in a similar situation, to be upfront and ask lots of questions about whether or not the business structure is understood before moving forward and to ask if all features will be applicable with the business structure setup. If everyone is on the same page, then it is easier for consultants to help setup and for client to get what is needed out of the software.