ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Benefits,Payroll
Company Size: 1 – 5k Employees / Industry: Government / Military
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Ines
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 2 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Not everything goes as expected!