ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Benefits,Payroll,Workforce Management – UKG
Company Size: 1 – 5k Employees / Industry: Legal
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Amanda Tincher
Project(s) in Scope: Payroll consulting
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our experience with Amanda was amazing. She really knows her UKG payroll. We lost a team member during a critical time of year and Amanda was there to help us through. She was readily available, had well thought out answers, and taught the Orrick team a great deal in the process.