ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented: Payroll
Company Size: 1 – 5k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Zulf Ansari
Project(s) in Scope: Initial deployment (Phase 1),We used same consultant for initial deployment as well as later making some configuration changes as a 2nd mini project
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our consultant was great. We requested him specifically for a second mini project we needed to do after inital implementation. Issues we faced were mostly software related such as trying to get the system to work in a way that was consistent with all the employment standards rules we have in Ontario, Canada (system is really US centric). Zulf was great at figuring out how to do what we needed. He was very helpful, professional and responsive/easy to get in touch with.