ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions (formerly Kronos Workforce Dimensions)
Company Size: 5 – 10k Employees / Industry: Aerospace / Aviation / Automotive
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Project Leader
Consultant Recognized: Paul Munson
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Validate functional and non functional requirements closely