ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions (formerly Kronos Workforce Dimensions)
Products Implemented: Recruiting / Onboarding,Payroll
Company Size: 0 – 1,000 Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Michael White
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had a short time to get online and be ready for 1/5/2024 pay date. We are working on a cross border platform. When the timekeeping system provider wasn’t ready to be involved with the US piece, Michael White suggested that we try WFM. He was with us every step of the way and very encouraging.