ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Employee Case Management,File Feeds, PCFs, BI bursts and reporting and optimization
Company Size: 0 – 1,000 Employees / Industry: Pharmaceutical / Chemical
Regions in Scope: North America,Asia Pacific & Japan
Reviewer Role: Project Leader
Consultant Recognized: Shana Mason
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I’ve had the pleasure of working with Shana Mason as our Customer Success Account Manager meeting with me on a monthly basis. She’s the other half of the technical side that I appreciate very much! You need someone like Shana to hear the client out providing that active listening skill and the muscle to ensure the satisfaction of the client is met which ultimately can lead to extending managed services. She’s professional and helps me understand who does what in order to meet our needs or any future projects to consider.