ERP Area: Financials
Software: UKG
Products Implemented: Tax Guidance, Tax Guidance
Company Size: 1 – 5k Employees
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Caryn Hochgraef and Chele Herlein
Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with Chele Herlein at Paytech was a pleasure. She came to the table with 30 + years of tax experience which was exactly what our company needed. We had a short implementation window switching from ADP to UKG which unfortunately cause many lingering tax issues. Chele introduced processes that will help minimize tax issues in the future.