ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Document Management & Acknowledgement
Company Size: 0 – 1,000 Employees / Industry: Retail
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Jody Burton
Project(s) in Scope: Optimization / Ongoing support services,Document Management & Acknowledgement
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
For anyone with UKG product who is finding poor customer service & product deficiencies, I would HIGHLY recommend HRchitect. It is an ace in the pocket for solving problems. When UKG consistently tells me they cannot do what I need, I can reach out to HRchitect and get a quick resolution. I still have an active case in UKG since 8/30/24 to solve the problem HRchitect’s team helped me with in a few hours on 10/3/24.
When I put in the case at UKG, I put the 10/1/24 deadline, and as of today, UKG hasn’t helped me meet my deadline.
So, for all UKG frustrated customers, let me introduce you to HRchitect. The team is great & they really help me work around insufficiencies of the UKG product & poor customer service.