Originating Consulting Firm: HRMS Solutions
ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Benefits,Payroll
Company Size: 0 – 1,000 Employees / Industry: Utilities
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Nate Miller
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We could not have rolled out this software without the implementation partner. I think the software is solid, but the support provided to new clients is severely lacking.