ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Payroll
Company Size: 1 – 5k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Jeffry Zhu
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our experience with Covalence Consulting has been exceptional. Their team has consistently impressed us from our initial 2017 UTA implementation to our ongoing support needs in 2024. Covalence consistently goes above and beyond in their approach, providing proactive bi-weekly touchpoints and thorough issue tracking to ensure that problems are promptly addressed and resolved. This level of attention has significantly increased the reliability of our system. The collaboration between our teams has been seamless, transparent, and highly effective, making Covalence our trusted partner for all our UKGPro/UTA support needs