ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Payroll,Reporting
Company Size: 0 – 1,000 Employees / Industry: Retail
Regions in Scope: North America
Reviewer Role: End user/ Customer
Consultant Recognized: Ryan Gillen
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.75x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This Partner Service is a wonderful resource for us in our payroll system UKG. After integration, we had an Account Manager briefly, but he was so good, he was promoted to another role, and we have been without 1 on 1 relational support since then. We mostly have to create cases to get support. We found this partner resource from HRchitect & Ryan, and it was such a relief and blessing.
We met Ryan Gillen when he was our Implementation Specialist during our UltiPro system integration. At that, he was exceptional! He got us all set up and able to run by our first payroll. It was a big job, but he was great! Ryan left UKG after that, and we sure missed his support. His knowledge of UKG systems and BI knowledge & Certification was exceptionally helpful in providing support and resources for us. He is detail-oriented, extremely efficient & resourceful. He is a great teacher, so while we are getting the advantage of support, we are also learning more about the UKG systems in general & BI in particular. We missed him when he left UKG. It was sure a loss for UKG I can imagine.
When I was having difficulty scheduling 1 on 1 support for Year End Processes, I found HRrchitect & Ryan. It was like homecoming. We got our Ryan back!!!
Having this resource available is such a BLESSING. When UKG is understaffed or calls are at a higher volume than expected, it is a wonderful resource to be able to get this supportive assistance from HRchitect. I would highly recommend this partner service to supplement support from UKG. We are utilizing Ryan for ongoing support and projects outside the ability of UKG. We are so thankful to have him and HRchitect available to us. They are terrific Partners to us!!