Consulting Partner: IN-RGY
ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Payroll,UKG Pro, WFM and Activity
Company Size: 0 – 1,000 Employees / Industry: Computers (Hardware, Desktop Software)
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Roberto and Sheila
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 3 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 4x+ cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure to address the project as one project, we configured Pro than WFM as 2 parts but if we have to do it again I wil ask to have a high level process to understand the link between both products.
I’ll also insist to have a representative for UKG in the loop earlier in the process. We faced a lot of change of UKG’s tools so the integrator had to learn it in the same time as us, it had an impact in our project.