ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Construction / Home Improvement
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Alex Dalipi & Dianna Encallado
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would suggest bringing in HR1 into a few meetings during the discovery phase, as they bring valuable experience from their various client types and processes, which would allow them to ask questions the implementation team may not be thinking about. Ultimately, you know your processes best, but it takes a while to get used to the specific verbiage of the software and to “speak the language,” so HR1’s would lend valuable support.
Implementation is a full-time job. It is a very involved and time consuming process, so having the support of a team that is familiar with the new and legacy systems is a huge plus especially when it comes to data transfer from one to the other.