ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software),UKG/PlanSource
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits
Company Size: 1 – 5k Employees / Industry: Government / Military
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: ShaQuawn Autery
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The relationship with PayTech and our consultant, ShaQuawn, were exceptional and instrumental in ensuring we had a successful Open Enrollment. Navigating and troubleshooting issues within the UKG Ben Admin/PlanSource system can be extremely aggravating and frustrating. Had it not been for our PayTech consultant, we are not sure we would have had as successful of an outcome that we did.