ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size: 1 – 5k Employees / Industry: Other
Regions in Scope: North America, Europe, Middle East & Africa, Asia Pacific & Japan, Latin America, South Asia
Reviewer Role: Consultant
Consultant Recognized: Tabatha Ryals
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would say that to set expectations and go over the SOW with partner and UKG to make sure there are no gaps on understanding. Then confirm when things will be delivered so that expectations are clear.