Originating Consulting Firm: HRMS Solutions
ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Recruiting / Onboarding
Company Size: 1 – 5k Employees / Industry: Entertainment / Recreation
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Crystal Bowman
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The consultants were very patient and helpful. If there was a questions in an areas out of their expertise, they were honest in admitting, but still researched the answer with a colleague. At first, I felt my questions were stupid but they made me feel at ease which made me more open to asking questions.