ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Pharmaceutical / Chemical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Mike Gorker
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The best advice I can offer an organization implementing UKG is simply to engage the best and the brightest partner(s) as soon as possible in the process.
UKG supplies knowledgeable implementation resources who will ask many questions of your internal team. It is imperative that you choose a reliable and attentive partner with whom your internal team can collaborate to ensure all business needs are defined, articulated, and met.
Recognize the difference between a facilitator and a partner as the former will ensure questions asked are answered while the latter listens and observes to proactively address the needs of the organization even when not explicitly requested.
This approach will minimize the amount of time spent on reimplementation/optimization efforts later and ensure the organizational experience of the software is positive from the onset.