ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Real Estate
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Holly Trichler, Spencer Matthews
Project(s) in Scope: Year end 2023
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
PayTech helped us navigate year end after our payroll manager suddenly went on leave. They stepped in with no notice, very little context, and a software system that often creates more challenges for our team than assistance. Holly was able to execute in a very short amount of time and with very little input/assistance from our very grateful team.