Originating Consulting Firm: ATS Management Consulting
ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Eliza Michalska and Jean Marie Mendy
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The partners Eliza Michalska and Jean Marie Mendy at ATS Consulting are GREAT! They are very knowledgeable and supportive, providing excellent consulting services and developing strong working relationships.
Our experience with the UKG product has been frustrating as the UKG sales team was not transparent about the fact that the new UKG product is actually 2 systems (UltiPro and Kronos) that have challenges between them, rather they sold it as a “truly integrated product” – not as 2 separate systems needing separate configuration that still have issues integrating together. As a result, the system implementation has taken MUCH longer than anticipated, needing more internal resources/time than anticipated.