ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Jawanna Benjamin
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Project experience was great. We started with a consultant and then were reassigned a few weeks in to a new one due to an abrupt departure by the initial one. This caused some panic on my side of things, but Jawanna immediately put us at ease with her knowledge, demeanor and follow-up. We pivoted from the original SOW a bit as we had multiple projects going on simultaneously and chose to have Jawanna work on our accrual and 401k match configuration for the new year. Jawanna was patient, responsive and quickly answered a couple of SOS messages – even into the evening on payroll processing days. I cannot say enough positive things about her or this consulting experience.