ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 10 – 20k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Teresa Whelpley, David Laundree
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Additional support resources
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
This was a particularly challenging assignment, as our organization needed additional support to augment both our internal application support needs as well as supplement our capacity for multiple large-scale projects. David and Teresa did a great job stepping in on day one to assist and was always ready to assist when needed and as assigned, regardless of the type of task or complexity. David and Teresa were part of a team, which collectively performed at a high level.