ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  5 – 10k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Sarah Catlender
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I was thrilled with the exceptional work Covalence brought to our Benefits Administration implementation project. Our benefits transition required precision and expertise. Covalence met and exceeded our expectations by offering industry knowledge and helping to shape our open enrollment process for maximum efficiency. From optimizing processes for employees on administrative leave to ensuring a seamless transition into payroll, we appreciated Covalence’s attention to detail and commitment to our success. Sarah Catlender was outstanding. She went above and beyond anything that we requested. We hope to partner with her and Covalence soon with additional needs for our company.