ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,PPS (Post Production Support)
Company Size: 1 – 5k Employees / Industry: Other
Regions in Scope:
Reviewer Role: Project Leader
Consultant Recognized: Scott Miller
Project(s) in Scope: Initial deployment (Phase 1),Training
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Training module not suitable for purpose and not conducted as per our expectations