Originating Consulting Firm: HRMS Solutions
ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Payroll, Employee Surveys / Sentiment, Benefits
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Jenny Rosengren, Mike McCoy
Project(s) in Scope: Initial deployment (Phase 1), Add-on deployment (Phase 2, and not in the original SOW), Optimization / Ongoing support services, Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Delta Dental of Colorado could not have converted to UKG without the expertise of HRMS (Jenny and Mike). The UKG TPA Spenser Thomas was nothing short of incompetent…period. Jenny was hands-on with the implementation and configuration.