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UKG HR Core,Payroll, & PPS Implementation

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  • UKG HR Core,Payroll, & PPS Implementation

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Payroll,PPS (Post Production Support)
Company Size:  1 – 5k Employees  /  Industry:  Business / Professional Services
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Kristy Karns Argo
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The lessons learned that we took away from working with UKG, is that the more you can rely on Wise Consulting to perform the needs of your project, the better you will be in the long run. Not just budget wise or time wise, but also in terms of longevity in case you need future tweaks conducted. When you set something up with UKG, if you find something that needs tweaking in the future and the project is closed for more than 30 days, you have to open an new ticket and sit in queue for a long period of time. Wise has better availability. And they are more apt to set up a project such that you might even be able to make your own tweaks in the future; whereas UKG sets things up sometimes that only UKG personnel can make changes to. Don’t get me wrong, we’ve had some fantastic personnel at UKG that we’ve worked with as well, but it’s the luck of the draw as to who is assigned to your project. With Wise, you know exactly who you are getting, the quality of their work, and they are more readily available.

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