ERP Area: HR/Human Capital Management
Software: Ultimate Software
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll,Employee Surveys / Sentiment,Employee Case Management
Company Size: 1 – 5k Employees / Industry: Business / Professional Services
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Gregory Giancola
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It’s important for others to know that after implementation is completed, the UKG support team requires 6 – 8 weeks notice to assign a resource/person from the support team to begin any change requests or projects.