Software: UKG
Products Implemented: Payroll, Financials
Company Size: 0 – 1,000 Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Linda Buchanan
Project(s) in Scope: UKG
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG – Learn to use custom reporting to your advantage. Seems daunting at first but it’s been super helpful and efficient when trying to look at specific data sets.
Ascend – I don’t have any specific lessons learned, but the payroll service has been exceptional. As someone new to both the company and payroll processing, Linda’s guidance and support have been invaluable. There is never a shortage of ad-hoc payroll requests and she is always responsive, patient, and helpful. Her partnership has played a role in my success and I enjoy working with her.