ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core),Recruiting / Onboarding, Benefits, Payroll,
Company Size: 0 – 1,000 Employees / Industry: Biotechnology
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Roxie Robinson and Tom Follett
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have nothing but excellent feedback on Ascend and all consultants we have worked with — Roxie Robinson and Tom Follett are top notch and absolutely the best — we couldn’t have asked for better support from both or Ascend. The unexpected costs referenced were not due to Ascend but were due to how much work was needed to get our UKG Pro and WFM systems in working order from very poor implementations.