ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Benefits,
Company Size: 1 – 5k Employees / Industry: Real Estate
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Cindy Minier
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG represented that you could implement their software without many technical resources. I highly disagree and could not imagine doing it without my internal and external support.
I do not think that UKG has enough field experience to understand how customers can make their processes work with their software. They should spend more time developing the “pro” side of the product.