ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: Benefits,Payroll
Company Size: 1 – 5k Employees / Industry: Pharmaceutical / Chemical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Michele Lee-Marx
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Michele has been accessible, adaptable, always friendly, and ready to listen. Michele engaged and worked very well with the full team, understanding complex issues and bringing struggles to resolution.
Our team has learned that we can let Ascend take the lead on many things, ensuring we are well prepared for on-going business and meeting our employees expectations. Working with a trusted partner can be challenging as trust is gained. Once we were comfortable, we ‘let them’ and its been a good journey.