ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group),Switching to ADP
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll,
Company Size: 0 – 1,000 Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: JEFF BANASIAK
Project(s) in Scope: Optimization / Ongoing support services,Offboarding UKG
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with Ascend and Jeff was great. UKG and their support system is awful and we have not moved away from them after 3 years. they became much worse after we communicated we were offboarding them.