ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: WFM
Company Size: 20 – 50k Employees / Industry: Retail
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Decision Maker
Consultant Recognized: Billy Cartwright
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5
Implementation Process 5 out of 5
Responsiveness 4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Sort out your internal processes for a smooth project! Make it as simple as possible, if you can.