ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Benefits,
Company Size: 0 – 1,000 Employees / Industry: Computers (Hardware, Desktop Software)
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Nicholas Vogelsan
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Go into the implementation with a strong project manager on the company side.
Make sure the project has plenty of time.
Don’t have conflicting priorities (we implemented a new benefits plan at the same time).
Communicate with your internal PM frequently
Don’t be afraid to pump the brakes if anything is moving too quick