ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Payroll, Employee Case Management
Company Size: 0 – 1,000 Employees / Industry: Other
Regions in Scope: Asia Pacific & Japan
Reviewer Role: I was the project lead for APAC but also the end admin user for my own entities
Consultant Recognized: Dana Howell & Katie Altomare
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training,End to end project set up
Systems Expertise 4 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lessons Learned:
It’s important to be clear about your internal processes and requirements from the beginning, especially if your structure is regionally diverse or has unique workflows. Having a well-aligned internal team to provide timely feedback and make decisions quickly also helps the project move forward smoothly. Regular touchpoints and documentation tracking are key—Katie and Dana were excellent at this, and it helped ensure nothing fell through the cracks.
Additional thoughts on the project experience:
Our experience working with CORE HCM, particularly Katie and Dana, was extremely positive. They were collaborative, responsive, and genuinely invested in making this a successful implementation for us. They were patient when we needed more time, and flexible when we had new considerations or evolving needs. Their practical guidance and ability to tailor solutions to our specific regional nuances added a lot of value. We felt heard, supported, and empowered throughout the project.