ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: Benefits,Payroll
Company Size: 5 – 10k Employees / Industry: Retail
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Andrew Mok/Daniel Raymond
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We partnered with Covalence Consulting to move from Ultimate Time and Attendance to UKG Pro Workforce Management. At first, moving all our custom UTA rules felt overwhelming, but Covalence’s deep UTA expertise made the difference. They guided us every step of the way, spotted problems we hadn’t seen, simplified our scheduling, and provided training that actually helped. Now, payroll is accurate, reports are easier to run, and our teams can focus on meaningful work instead of paperwork. This change has truly made an impact.