ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: Benefits
Company Size: 5 – 10k Employees / Industry: Food Service
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Tina Gray
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG Pro Benefits Administration has a lot of quirks and our internal benefits structure is complicated. There was a ton of manual work for our benefits team so we reached out to the HRchitect team to see if they could help us. Tina from HRchitect and the team were so knowledgeable about the system and took the time to learn about our needs to help correct our issues.