ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: adjustments
Company Size: 1 – 5k Employees / Industry: Transportation / Distribution
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Ryan Gillen
Project(s) in Scope: Adjustments for prior year
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Weekly stats would have been helpful for our leadership team to know where we were sitting on the project. Email with those details would have been sufficient. I dont think a call to discuss would have been necessary unless issues were encountered.